3. Continually pushed process improvement, outstanding customer service, total quality management, and more efficient and effective ways to do business, motivating all work centers to absorb this philosophy and introduce innovative cost-cutting measures, saving $1.36 million over three years

4. When annual budget cut by nearly 50 percent, challenged communication team to come up with money saving initiatives and cost-cutting measures and still provide superior service

5. Using right mix of empowering, developing management review metrics, instilling huge amount of team pride, and through strong leadership, communication organization stamped its authoritative mark on the communications map throughout the USAF in Europe

6. Led communications team to winning 65 individual and team work performance awards from local to European Headquarters up to worldwide corporate level in just 33 months, including best "small unit" telecommunications team in the whole USAF. Network Control Center recognized by United States Air Force Director of European Communications as the best in the Air Force in Europe in two of four categories; Network Control Center declared "the most advanced" in the Air Force in Europe

7. As a result of raising RAF Molesworth/Alconbury/Upwood communications to prominence, invited to European Headquarters Communications Conference in Germany, attended by the highest-level, theater-wide communication executives

8. Charged with providing total communications infrastructure and local and long-range connectivity for telephones, computers, and intelligence systems, almost perfect uptime rates taken for granted as the norm

9. Established cost-effective, morale-boosting videoteleconferencing capability, allowing personnel sent to Bosnia to communicate visually with families in UK

10. Established comprehensive computer training program (Microsoft Office and MS Exchange), complete with classroom, Pentium computers, and instructors, increasing productivity for entire base population and saving thousands of dollars by eliminating need to send people to external professional courses

11. Mandated automation of 1,400 task descriptions, covering all assigned communication career fields, to allow management tracking of training--monthly metrics spurred supervisors to maximize training initiatives

12. Guided the base through the set-up of a communications network infrastructure encompassing three military installations--through education and training, made local area network indispensable part of work culture

13. Introduced automated virus checking for all computers connected to the local area network, taking the burden from the individual user

14. Involved the whole communication organization, from the lowest to the highest rank, in developing the "Communicator's Creed," a ten-point document which conveyed the highest ideals and standards to which each communicator aspired

15. Established and conveyed vision to the base of striving towards near-paperless working environment--base responded magnificently with paper usage cut by 30 percent in one year, saving thousands of dollars

16. With no formal training, learned intricacies of Microsoft Exchange, and developed and implemented standard for electronic public folders on the local area network

17. During one end-of-year budgetary spend-down, saved over $27,000 in unnecessary expenditures by employing alternative solutions to communication/computer requests

18. Based on ability to manage multiple diverse functions, selected to oversee all base public affairs operations, including the base newspaper--created electronic bulletin board for daily news updates